Trusted Results Therapy Group ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, mailing address, and insurance information that you provide when scheduling appointments, completing intake forms, or contacting us.
• Health Information: Clinical and health-related information provided during the course of treatment, which is protected under HIPAA.
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.
• Communication Data: Information you provide when you contact us via phone, email, contact forms, or text message, including the content of those communications.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our mental health services
• To schedule and manage appointments
• To process billing and insurance claims
• To communicate with you about your care, appointments, and account
• To send appointment reminders and follow-up communications
• To respond to your inquiries and requests
• To comply with legal obligations and regulatory requirements
• To improve our website and user experience

3. Consent and Opt-In

By providing your personal information through our website, contact forms, or intake process, you consent to the collection and use of that information as described in this policy. For text message communications, you will be asked to provide explicit opt-in consent. You may opt out of non-essential communications at any time by contacting us directly.

4. Data Sharing

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Mobile & text-messaging information. No mobile information or SMS/text-messaging opt-in consent will be sold or shared with any third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties. Your mobile phone number and text-messaging opt-in data are used solely to deliver the messages you requested — such as appointment reminders and confirmations, account notifications, and one-time login/security codes — and are shared only with the messaging-service providers and aggregators (e.g., our SMS platform) strictly necessary to transmit those messages.

• Insurance Companies: To process claims and verify benefits on your behalf.
• Coordinated Care: With other healthcare providers involved in your care, only with your written consent.
• Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, or managing our practice (e.g., electronic health record systems, payment processors). These vendors are contractually obligated to protect your data.
• Legal Requirements: When required by law, court order, or to protect the safety of individuals as mandated by law.

5. Message Frequency

If you opt in to receive text messages from us (e.g., appointment reminders), message frequency will vary based on your appointment schedule and communication preferences. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message or contacting our office.

6. Security

We implement administrative, technical, and physical safeguards to protect your personal and health information. Our systems comply with HIPAA security requirements. While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal and regulatory retention requirements.
• Opt-Out: You may opt out of non-essential communications at any time.
• HIPAA Rights: You retain all rights afforded to you under HIPAA regarding your protected health information, including the right to access, amend, and receive an accounting of disclosures.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Trusted Results Therapy Group
Email: trustedresultstg@gmail.com
Phone: (843) 793-2104

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.